How safe is shopping online with us?
How do I shop online?
Can I make changes to my order once it is placed?
How long will it take to receive my order?
The item I want is showing as 'out of stock'. Will you be getting any more?
What happens if an item goes 'out of stock' after I have ordered it?
How do I track my order?
Can I cancel my order?
What happens if I need to change my account details?
Help! I've forgotten my password! How do I find out what it is?
I've placed an order but not received a confirmation email. Does this mean my order hasn't gone through?
I've received the wrong item in my order or the item is faulty. What should I do?
Do you handle corporate orders?
How do I use a promotional code?
How can I pay for my order?
We accept Mastercard & Visa credit cards & debit cards. We do not accept EFT’s. This list will soon be expanded to include American Express and Paypal.
Am I charged for items as soon as I order them?
We charge your payment card at the time an order is despatched for delivery.
What is a credit card security number?
This can be known sometimes as CVV or CVV2 or CVC2 or CID but they all mean the same thing…Card Verification Number! This security number is normally the last 3 digits on the signature strip on the back of your card. On American Express cards the security number is the 4 digits printed on the front of the card.
How do I return an item I've ordered online?
Please follow the returns policy on the website.