F.A.Q.

How safe is shopping online with us?
We use the latest state-of-the-art security systems to encrypt your payment details, making it impossible for them to be read over the Internet. Our website security is detailed in our Privacy policy page of the website.
How do I shop online?
When you have decided to buy an item, the first step is to add the item to your shopping bag by clicking ‘Add to shopping cart’. To view the contents of your bag while shopping, simply click on ‘Shopping cart’ at any time. You can remove items from your shopping cart before confirming your order – simply click on ‘Remove item’. When you are happy with the contents of your shopping cart, then just click on the ‘Checkout’ to go to the secure payment area. You haven’t committed to buy until the end of the payment area when it will ask you to agree to the terms and conditions of the purchase with a ‘tick’ required in a box.
Can I make changes to my order once it is placed?
We start to process your order straight away and as a result we cannot cancel or change your order after it has been placed. If you do change your mind you may return any items to us for a full refund.
How long will it take to receive my order?
Full details of our delivery services are in the Delivery & Returns page of the website. Orders placed on a Saturday or Sunday or on a public holiday will be priority actioned on the first available working day thereafter.
The item I want is showing as 'out of stock'. Will you be getting any more?
Please email the product details to customerservice@lundun.co.za  and the team will try to help you.
What happens if an item goes 'out of stock' after I have ordered it?
Although unlikely, occasionally items shown as being available might not be. If this happens, we will let you know in your order despatch email. You will not be charged for the out of stock item and we will continue to despatch any remaining items that you have ordered. If you decide that you do not wish to keep the remaining items you may return them to us for a full refund.
How do I track my order?
Once you have received an email confirming despatch of your order, you can track its progress by clicking on the courier tracking link in your despatch email.
Can I cancel my order?
We are not able to accept cancellations. However you are able to return items following our Returns policy on the website for a full refund.
What happens if I need to change my account details?
Log in to your account using your username and password and simply to update your details for any future orders.
Help! I've forgotten my password! How do I find out what it is?
When you go to My Account on the home page of the website, there is an option ‘Forgotten Password’. Just follow the instructions and we will email you with a link where you can choose a new password.
I've placed an order but not received a confirmation email. Does this mean my order hasn't gone through?
If in any doubt please email us on customerservice@lundun.co.za and the team will help you.
I've received the wrong item in my order or the item is faulty. What should I do?
Please return the incorrect item using the Returns policy on the website. It is very straightforward and easy to follow.
Do you handle corporate orders?
To discuss placing a corporate order, please email customerservice@lundun.co.za.
How do I use a promotional code?
If applicable please enter your code when prompted at the checkout stage and the total cost of your order will automatically be updated. Please note delivery charges maybe excluded from promotions.
How can I pay for my order?

We accept Mastercard & Visa credit cards & debit cards. We do not accept EFT’s. This list will soon be expanded to include American Express and Paypal.

Am I charged for items as soon as I order them?

We charge your payment card at the time an order is despatched for delivery.

What is a credit card security number?

This can be known sometimes as CVV or CVV2 or CVC2 or CID but they all mean the same thing…Card Verification Number! This security number is normally the last 3 digits on the signature strip on the back of your card. On American Express cards the security number is the 4 digits printed on the front of the card.

How do I return an item I've ordered online?

Please follow the returns policy on the website.

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